Frequently

Asked Questions

THE GYM


WHAT ARE THE OPENING TIMES?

All utime Fitness Studios locations have 24 hour access even on public holidays and during severe weather warnings. Please check at each location for the staffed hours as these may alter between locations.

WHAT ARE THE BATHROOMS LIKE?

Our bathrooms are excellent and extremely clean, we do not provide towels so if you want to shower please bring your own. We provide Shampoo, Shower Gel and Hairdryers.

DO YOU HAVE LOCKERS?

Yes we have lockers, if you want to secure valuables please bring your own padlock or you can purchase one from the vending machine.

ARE THERE PERSONAL TRAINERS AT THE STUDIO TO HELP ME WITH MY WORKOUT?

We have certified personal trainers who can customise a workout plan that affords you maximum results in the minimum amount of time. In addition, our staff are very knowledgeable about all our equipment and can assist you anytime during staffed hours. Personal trainers are available by appointment only and are not bound by the staffed hours.

IS THE STUDIO SECURE, IS IT SAFE FOR ME TO TRAIN AT NIGHT?

Absolutely. Our doors remain locked 24/7, even during staffed hours. Every person that enters the studio must swipe their individual utime Fitness Studios access Tag. Guests are not allowed in the gym outside of staffed hours, no exceptions. Studios are under 24-hour surveillance. Our managers review the footage daily to ensure that non-members are not being given access to the studio and that all night-time conduct is appropriate. Any member who brings a guest outside of staffed hours may be fined a fee. Any member who breaks this regulation more than once will have their membership subject to termination.

MEMBERSHIP & PAYMENT


WILL MY CURRENT MEMBERSHIP AND ACCESS FOB WORK AT ALL UTIME LOCATIONS?

Yes, being a member at one utime Fitness Stusios location gives you 24-hour access to all location. Your personal ID Access Tag is used for all locations.

IF I JOIN ONLINE HOW DO I COLLECT MY ACCESS TAG?

After you receive your welcome email and payment receipt please visit your chosen studio location during staffed hours to pick up your 24Hour access tag.

CAN I BRING A GUEST TO SEE IF THEY LIKE THE STUDIO BEFORE JOINING?

You sure can, but we ask that for the security and safety of all our members, guests are only allowed during staffed hours. Any member who brings a guest outside of staffed hours may be fined a fee. Any member who breaks this regulation more than once will have their membership subject to termination. This rule is in place for the safety of all our members.

I WOULD LIKE TO TERMINATE MY MEMBERSHIP, HOW DO I DO THIS?

To Terminate your membership, just complete a Termination form at your studio with the manager. All Terminations require a one-month notice as per your signed agreement. Memberships cannot be terminated via telephone or email.

I WOULD LIKE TO PUT MY MEMBERSHIP ON HOLD, HOW DO I DO THIS?

Memberships can be temporarily suspended for up to 3 months at a cost of HKD100/month. There is no re-activation fee for un-suspending a membership. All such suspensions must be submitted in writing to the studio no later than the 25th of the month before you want the suspension to start (i.e. If you want to freeze for February, we must receive your written notice no later than January 25th).

CAN I ADD SOMEONE TO MY MEMBERSHIP ACCOUNT?

Yes, as long as you sign as the payment guarantor . The new member will also have to purchase their own access tag.

I HAVE BEEN ASKED TO TRANSFER MY MEMBERSHIP TO ANOTHER UTIME STUDIO LOCATION, WHY IS THIS?

Our system automatically tracks your visits to each studio. We ask that the studio that you use the most over a 30 day period become your home studio.

DO I HAVE TO COMMIT TO A LONG-TERM CONTRACT?

NO WAY! Most members choose month-to-month NO CONTRACT membership. If you want to enjoy some savings, we do offer a 12 month pre-paid membership at a discounted rate.

MY FRIEND/FAMILY MEMBER IS NO LONGER A UTIME FITNESS MEMBER, CAN I JOIN AND USE THEIR ACCESS TAG?

Access Tags are non-transferable. Each utime Fitness Studios member must purchase their own, individual Access Tag which must be scanned every time they enter the studio.

WHAT IS THE STUDIO AGE LIMIT?

Persons under the age of 16 are not allowed in the workout areas. Children under the age of 16 are not allowed in the studio without supervision by an accompanying adult.

All membership holders of utime Fitness Studios must be a minimum age of 16 years. All minors under the age of 18 must have a parent or guardian co-sign the membership agreement and acknowledgement the indemnity waiver.